DAMAGED, LOST or SHORT SHIPMENTS
UPS & Fed Ex Shipments: Check your order immediately upon arrival. If your shipment is damaged or short, have it noted by the carrier on the delivery receipt. Without this proper notation, you accept it at your own risk. All shortages and damages must be called into D.W. Sales at 248-528-1663 or e-mailed to firstname.lastname@example.org or called into Keldon Co. 616-583-9835 or emailed to email@example.com within 5 calendar days. Keep damaged goods and containers for carrier inspection.
DELIVERY and FREIGHT
Unless otherwise stated, “Buyer” will be responsible for any freight cost associated with the delivery of product to its destination and will be prepaid and added to Buyer’s invoice. Shipments are made via UPS unless otherwise specified. If directed by the buyer, freight charges will be billed to buyer’s UPS or Fed Ex’s Account. All stock items ship same day for orders received before 2:00 pm.
No merchandise may be returned without prior authorization from the Company.
Unless we have made an error, returns must be prepaid. No merchandise will be accepted for return which is made up special or which has been held for over 30 days. We reserve the right to determine if the purchaser has abused the item in question. If it cannot be returned to stock, credit will not be given. Returns not accompanied by a copy of pick ticket, invoice, or invoice number may not be accepted or subject to restocking charge. Returns due to customer error must be prepaid and maybe subject to restocking charge. Any claims for discrepancies in shipment must be made within 5 days of receipt of merchandise. Items that cannot be returned via UPS: Call for instructions, or e-mail firstname.lastname@example.org or email@example.com.