D.W. Sales Return Material Authorization form PDF
Keldon's Return Material Authorization form PDF


No merchandise may be returned without prior authorization from the Company. If any packages are broken, they will not be accepted. If tools have been used, they will not be accepted.

All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation, and shipped back to the Customer Fulfillment Center from which they originated.

Please include a copy of your invoice or packing slip. - Returns not accompanied by either one of these, may not be accepted or subject to restocking charge. Returns due to customer error must be prepaid and maybe subject to restocking charge.

Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted (Deduction for shortage not reported in this time frame will not be honored.)

Materials returned after 30 days from date of shipment might not be accepted.

C.O.D. returns might not be accepted.

Altered or etched items will not be accepted.

Unless we have made an error, returns must be prepaid and you will not be credited the shipping charge on the original invoice.  No merchandise will be accepted for return if it was a made to order item, or which has been held for over 30 days.  We reserve the right to determine if the purchaser has abused the item in question.  If it cannot be returned to stock, credit will not be given. A Restock Fee may be applied. 

If the item is a non-stock item and cannot be return to our supplier, a Restock Fee will be applied (if we decide to accept the return). 

Items that cannot be returned via UPS: Call for instructions, or e-mail sales@dwsales.com or sales@keldonco.com.