D.W. Sales Return Material Authorization form PDF
Keldon's Return Material Authorization form PDF


No merchandise may be returned without prior authorization from the Company.

Unless we have made an error, returns must be prepaid.  No merchandise will be accepted for return if it was a made to order item,  or which has been held for over 30 days.  We reserve the right to determine if the purchaser has abused the item in question.  If it cannot be returned to stock, credit will not be given. A Restock Fee may be applied.

If the item is a non-stock item and cannot be return to our supplier, a Restock Fee will be applied. 

Returns not accompanied by a copy of pick ticket, invoice, or invoice number may not be accepted or subject to restocking charge.  Returns due to customer error must be prepaid and maybe subject to restocking charge. 

Any claims for discrepancies in shipment must be made within 5 days of receipt of merchandise. Deduction for shortage not reported in this time frame will not be honored. 

Items that cannot be returned via UPS: Call for instructions, or e-mail sales@dwsales.com or sales@keldonco.com.